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Return and Refund Policy

We are committed to ensuring your satisfaction. If you are not completely satisfied with your purchase, you can return the products purchased within 14 days from the delivery date.

Return conditions:

  • Products must be returned in their original condition, unused, with original packaging, tags, and labels intact.

  • Return shipping costs are the responsibility of the customer, except in the case of defective products or order errors.

  • If the product is defective, please contact us immediately and provide photographic evidence.

Refund process:

  • Once the returned products are received and inspected, we will notify you via email of the approval or rejection of your refund.

  • Approved refunds will be processed as soon as possible and credited to the original payment method.

Contact: For any questions regarding our Return and Refund Policy, please contact us at: officiallailaps@gmail.com.

Shipping Policy

We offer shipping within Italy and across Europe. Below are the details regarding shipping costs and delivery times:

Shipping Times&Order Elaboration:

  • Order processing times are included in the delivery timeline:

    • Italy: 10 business days

    • Europe: 10-15 business days

Shipping Costs:​

  • Free shipping in Italy

  • EU shipping costs are determined by the destination and the total weight of the order.

  • We offer free shipping for orders over €200.

Customs Duties and Taxes:

  • Customers are responsible for any applicable customs duties and taxes.

Shipping Tracking:

  • Once your order has been shipped, you will receive an email with tracking details.

Contact: For more information about our Shipping Policy, please contact us at: officiallailaps@gmail.com.

Disclaimer

The information provided on this site is for general informational purposes only and does not constitute legal, professional, or other advice.

Accuracy of information:

  • We strive to keep the information on the site accurate and up to date, but we do not guarantee its completeness or correctness.

  • We reserve the right to modify the content of the site, including product prices, at any time without notice.

Limitation of liability:

  • We are not responsible for any damages resulting from the use of the information on the site or purchased products.

  • Use of the information and materials on this site is at your own risk.

Contact: For questions regarding this disclaimer, please contact us at: officiallailaps@gmail.com.

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